Comments on: Thanks For Nothing FTD http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/ C.C. Chapman gives you and your business real world advice and tactics to start leveraging social media in your daily life Thu, 11 Mar 2010 03:58:43 -0700 http://wordpress.org/?v=2.8.6 hourly 1 By: Erin http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/comment-page-1/#comment-172256 Erin Thu, 18 Feb 2010 00:52:43 +0000 http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/#comment-172256 I'm (was until now) currently trying to order flowers from them but there is no place to put the promo codes I have. I think it's total bull. Why have promo codes if you can't use them? Anyone else have trouble with this? But yeah, sounds like they're a rip off. I’m (was until now) currently trying to order flowers from them but there is no place to put the promo codes I have. I think it’s total bull. Why have promo codes if you can’t use them? Anyone else have trouble with this? But yeah, sounds like they’re a rip off.

]]> By: Don’t use FTD.com » Blog Archive » Thanks For Nothing FTD http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/comment-page-1/#comment-3608 Don’t use FTD.com » Blog Archive » Thanks For Nothing FTD Tue, 20 Feb 2007 17:34:54 +0000 http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/#comment-3608 [...] Another example of a company that is putting automation of process ahead of customer experience.read more | digg story [...] [...] Another example of a company that is putting automation of process ahead of customer experience.read more | digg story [...]

]]> By: H. Loo http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/comment-page-1/#comment-931 H. Loo Thu, 16 Nov 2006 03:11:00 +0000 http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/#comment-931 I'll join those who say that I've had great success with 1-800-Flowers. I've used all of them, and their flowers always look like they do on their website, especially their "designer flowers". Can't go wrong with them. I’ll join those who say that I’ve had great success with 1-800-Flowers. I’ve used all of them, and their flowers always look like they do on their website, especially their “designer flowers”. Can’t go wrong with them.

]]> By: Scott Monty http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/comment-page-1/#comment-331 Scott Monty Sat, 14 Oct 2006 04:57:41 +0000 http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/#comment-331 "Let us assure you that your experience is not typical," but we just so happen to have a form letter ready to address this atypical occurrence. Now THAT'S irony. I second Winston. But if you want really fresh flowers: <a href="http://www.calyxandcorolla.com" rel="nofollow">Calyx and Corolla</a> “Let us assure you that your experience is not typical,” but we just so happen to have a form letter ready to address this atypical occurrence.

Now THAT’S irony. I second Winston. But if you want really fresh flowers: Calyx and Corolla

]]> By: David Jacobs http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/comment-page-1/#comment-328 David Jacobs Fri, 13 Oct 2006 23:30:43 +0000 http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/#comment-328 "less than satisfactory". cool, sounds like an answer on a scan-tron test. Just once I want to see an evaluation form that says: How would you rate us a)great b)decent c)suck ass. And I love the part about how they usually don't do this, oh but we did it to you. You're one of the lucky few. They need better marketing writers. “less than satisfactory”. cool, sounds like an answer on a scan-tron test. Just once I want to see an evaluation form that says: How would you rate us a)great b)decent c)suck ass.
And I love the part about how they usually don’t do this, oh but we did it to you. You’re one of the lucky few. They need better marketing writers.

]]> By: Nico http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/comment-page-1/#comment-324 Nico Fri, 13 Oct 2006 17:00:45 +0000 http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/#comment-324 This is great. It is a customer's market and the customer is getting more and more power. How many readers does this blog have? Lots. And i doubt they'll be choosing FTD in the future. This is great. It is a customer’s market and the customer is getting more and more power. How many readers does this blog have? Lots. And i doubt they’ll be choosing FTD in the future.

]]> By: John Wall http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/comment-page-1/#comment-320 John Wall Fri, 13 Oct 2006 13:34:41 +0000 http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/#comment-320 I've had good luck also with 800 flowers, but in the Boston area, I reccomend Winston, it's the same thing as chosing Tiffany's over any other Jeweler... I’ve had good luck also with 800 flowers, but in the Boston area, I reccomend Winston, it’s the same thing as chosing Tiffany’s over any other Jeweler…

]]> By: Matthew Ebel http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/comment-page-1/#comment-319 Matthew Ebel Fri, 13 Oct 2006 13:19:05 +0000 http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/#comment-319 Yeesh. That was the same response I got from Domino's when I wrote to complain about the fact that they won't deliver to our house... which is less than 3 miles from their store. Their form-letter corporate response, paraphrased, was: <blockquote>We're sorry you don't like out policies. Suck it.</blockquote> (Or something to that effect.) Papa John's, who were at least 7 miles from my house until they opened up the new store on Sam Ridley, now gets all of my pizza orders because they literally go the extra mile. And they've given us free pizzas when they screwed up our order before. Similar story for my mechanic as well... it's amazing how loyal a customer one can make simply by correcting a mistake like you mean it. Pax, Matthew Yeesh. That was the same response I got from Domino’s when I wrote to complain about the fact that they won’t deliver to our house… which is less than 3 miles from their store.

Their form-letter corporate response, paraphrased, was:

We’re sorry you don’t like out policies. Suck it.

(Or something to that effect.)

Papa John’s, who were at least 7 miles from my house until they opened up the new store on Sam Ridley, now gets all of my pizza orders because they literally go the extra mile. And they’ve given us free pizzas when they screwed up our order before.

Similar story for my mechanic as well… it’s amazing how loyal a customer one can make simply by correcting a mistake like you mean it.

Pax,
Matthew

]]> By: whatever http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/comment-page-1/#comment-318 whatever Fri, 13 Oct 2006 11:43:04 +0000 http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/#comment-318 Dear Mr Chapman, We at FTP strive to make your experience the best possible and we assure you that your situation is not typical. You can be confident that as you are reading this, our team of FTD Enforcers is currently en--route to the obviously incompetent florist who filled your order. Upon arrival they will proceed to cut off the hands which have forever tarnished our image. When complete, and to make sure the message is loud and clear to our other FTD affiliates, the FTD Enforcers will drive to the home of your florist, kill their cat(s) and /or dog(s) and leave the head(s) in the bed(s) of their child or children. If there is anything else we can do, please do not hesitate to contact us. Melissa FTP Dispatcher Dear Mr Chapman,

We at FTP strive to make your experience the best possible and we assure you that your situation is not typical.

You can be confident that as you are reading this, our team of FTD Enforcers is currently en–route to the obviously incompetent florist who filled your order. Upon arrival they will proceed to cut off the hands which have forever tarnished our image.

When complete, and to make sure the message is loud and clear to our other FTD affiliates, the FTD Enforcers will drive to the home of your florist, kill their cat(s) and /or dog(s) and leave the head(s) in the bed(s) of their child or children.

If there is anything else we can do, please do not hesitate to contact us.
Melissa
FTP Dispatcher

]]> By: Christopher Penn, Financial Aid Podcast http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/comment-page-1/#comment-317 Christopher Penn, Financial Aid Podcast Fri, 13 Oct 2006 11:16:52 +0000 http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/#comment-317 You know who does a surprisingly good job, even though it's probably the last place you'd look online? Wal-Mart. Their florist service actually delivers what's promised for the most part. Granted, sometimes they make insanely poor judgement calls (like leaving flowers on the doorstep outdoors in January - hello frozen flowers) but otherwise, the quality's good and service is prompt and on time. Remember what Barry Schwartz said at TED: The secret to happiness is low expectations. :-) You know who does a surprisingly good job, even though it’s probably the last place you’d look online? Wal-Mart. Their florist service actually delivers what’s promised for the most part. Granted, sometimes they make insanely poor judgement calls (like leaving flowers on the doorstep outdoors in January – hello frozen flowers) but otherwise, the quality’s good and service is prompt and on time.

Remember what Barry Schwartz said at TED: The secret to happiness is low expectations. :-)

]]> By: kristen http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/comment-page-1/#comment-316 kristen Fri, 13 Oct 2006 11:07:24 +0000 http://www.managingthegray.com/2006/10/13/thanks-for-nothing-ftd/#comment-316 i have had a good experience with 1800flowers.com. i have had a good experience with 1800flowers.com.

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