Want to E-mail Sprint’s CEO?
Last night as I was drifting off to sleep I saw this commercial from Sprint. At the end of it they give you the CEO’s e-mail address. ( dan [at] sprint [dot] com)
Of course, the first thing I did this morning was send “him” an e-mail to see what would happen.
As I guessed, I got an auto responder with some nice thank you text and link to their campaign website where I could learn more about their phones if I wanted to.
I’ll give whoever came up with this campaign credit for grabbing my attention and being smart enough to set up the auto response. But, what I’m hoping I get to do is give them praise if he actually ever answers the e-mail. I put in an invitation for him to come on Managing the Gray for an interview about this new approach to get a conversation started with consumers. Hopefully it goes better then the invitation I put over a year ago to politicians and none took me up on.
That same commercial caught my attention last night. I wonder if pulling a Lee Iacocca PR move can save Sprint. No amount of good marketing can convince people to break their lengthy and expensive wireless contracts. Their flat rate $100/month pricing is a first step, but I think they need a must-have handset or offer to pay contract cancellation fees to make a dent.
That’s an extremely interesting way to advertise, but too insincere. It’s the equivalent of having a commercial with an address for a “super interesting” website, but the site merely thanking you for visiting the site and “now please buy our stuff.”
I’d like to see him respond with a dirty limerick
[…] commercial last night. The CEO of Sprint, Dan Hese, actually stepped in to promote his product. Check it out. Not only did he make a proactive decision to be the voice for his product, which is important these […]
I was recently a customer with Nextel/Sprint for 3+ years and have never had billing problems and paid my bill on time. I wanted to upgrade my phone and purchased a new phone and was told I had to sign a new 2 year contract with Sprint on 2/14/08. I asked to have all of my information from my previous phone switched to my new phone and was told it could be done without any problems or extra payments. After receiving my first bill, the Sprint Rep did not tell me that I was going to be charged MONTHLY for two games I thought were being transferred w/o fee that I had previously bought with Nextel. I asked to have this option removed in early April of ‘08. Every month I have to call Sprint & have to repeat this request taking time out of work. I recently moved at the end of June ‘08 & sent the change of address on my bill in early July ‘08. I never received a bill until I called in the beginning of August asking where my bill was. I was told Sprint rec’d my bill back b/c it was sent to my old address & was being charged for late fees! I informed Sprint of the change of address and no one changed it and am being charged late fees. I spent 40mins (during work) on the phone on 8/19 w/ Sprint Rep Mark trying to strainghten out my bill. I rec’d a call on 88/22 w/another Sprint Rep asking if all was taken care of. After going over the bill again nothing was ever taken care of and i had to spend ANTOHER 40MINS on the phone with Sprint straightening out my bill and mailed a payment on 8/24/08. On 8/26/08, my service was “interrupted” meaning I could not make a call. Another 40 minutes on the phone with Sprint while at work. This is THE WORST CUSTOMER SERVICE EVER! I am told EVERYTIME I speak w/a Sprint Rep that EVERYTHING has been taken care of and won’t have to worry. This is going to cost me my job dealing w/Sprint Reps during work b/c i cannot get a signal in my home unless i am sitting outside or riding around in my vehicle. My bill has not been right since I renewed my contract with Sprint on 2/14/08. I feel I have been wronged by Sprint repeatedly and if there is anything you may be able to do to correct this on-going problem to make me want to continue service with Sprint.
To Mr Daniel R Hesse:
I have searched for ways to contact you. You will probably not see this. In that case it is my way of venting. I have had a small business acct with Sprint since 2001.At that time we had personal sales people assigned to our accts.My sales person designed a service for me that suited my needs. I paid for 2 phones and the third, I only paid interest. One person left and ported his number.That number was never under contract.When I dropped my razr in water, I new I had the 3rd position on my acct and I ordered another red razr on line.The phone came with another phon e number which I had changed to my number, 843-364-xxxx. Now, I am told the phone number that was assigned to that phone has a 2yr contract. No phone just a number. Recently,I ordered an instinct as a gift.When the order was complete, it gave me a promo code valued at $25 if I ordered another Instinct. I did and it came with another phone number. I called to chg the number and was told I would lose my data.I went to a local store,had data transferred and called again. I opened 2 $99 everything plans to maximize the use of the 2 new phones.I no longer want to keep the 377 number and wanted to get the 425 number moved to the 364 position. I was told all plans have a $200 early termination fee. So, I am returning the 425 Instinct phone and biding my time until the contract is over, so I can go to some vendor that will appreciate my business.I am in Marketing & Sales.I meet lots of potential clients.They have shown tremendous interest in the Instinct and wanted one.However,
you are so hell bent on receiving the early termination fees, you forego the possibilities of selling more phones. I only have a need for 2 phones at the moment, however, I have four numbers.Also, I have used my phone any differently now than I have in the past. The bill I have is nearly $1000 for one month. I do call that a major bleeding.
G S
843-364-xxxx
Issues with Sprint November 2008
11/3/08 Called Sprint Blackberry Tech Support due to both Pearl 8130s on our account losing text messages and call logs periodically. The gentleman I spoke to indicated that he needed to walk me through the program I had downloaded in September to take care of the issue. We made arrangements for him to call me back at 6:00 pm CST on Tuesday 11/4.
11/4/08 Made sure I was home today by 6:00 pm to take the call the get the phones fixed. NEVER received a call, but was home ALL evening long.
11/5/08 12:15 pm Called Sprint Blackberry Tech Support back to find out why I never received a call back the night before the try to resolve the problem we are having with the phones. The “gentleman” I talked to was very rude and acted like I was stupid and the problems with the phone were my fault. He then told me that the problem was I had 0 bytes available on my phone and I would need to clear my cache and cookies, which he instructed me on doing. This did not solve the problem. He continued to be rude to me in our conversation and told me that he obviously couldn’t help me and that he would need to escalate my issue to the escalation management team and indicated that they would call me back within 24 hours. He then put me on hold for an extraordinarily long time and then came back with Case #C1932295. I asked for a direct number to this department and he told me that he didn’t have one to give to me but he would transfer me to the voice mail. Before he transferred me to the vm for the escalation mgmt team, he asked me (in a very sarcastic and rude manner) if he had been able to get my situation resolved in the one call that they strive for. He new very well that it wasn’t accomplished and I viewed the comment as a very ignorant way to end my conversation with him. I understand that may be a question in most circumstances he is required to ask, however, in this circumstance it was not necessary and just upset me more with the entire situation, especially with how rude he was to me during our telephone conversation. He transferred me to the voicemail of someone in the escalation management dept. where I left a message with my name, cell number and case number and asked that I receive a call back within the 24 hr. period I would told they would call.
11/6/08 3:30 pm I did not get a call back from the Escalation Management department so I called Sprint back and was transferred to Account Services. I spoke with a gentleman about the issues I am having. Now I am upset that not only are my phones not working, but I am not getting return calls from Sprint as promised. This has happened twice in three days. He tries to assist me with my phone problem and tells me that since I have no available bytes on my phone that I need to delete some applications. I did this to no avail. I asked him to speak to a supervisor. I was told that one was not available but one would call me back. I indicated that I wanted a call back before 8:00 pm CST.
11/7/08 3:00 pm I have not received a call back, yet again from Sprint! This is the third call that should have been placed to me, but wasn’t. I decided to take my phones to the Sprint store on Lindbergh Blvd. in Florissant, MO to see if they could figure out what was wrong with my phones. They determined they couldn’t fix my phones and needed to order new phones for me, which they did. They should arrive on Tuesday, 11/11.
11/7/08 5:00 pm Since I have not received any calls back from Sprint to address my problems and the lack of returned phone calls to me, I called Sprint Customer Service yet again (using *2 on my phone)! I received a customer service rep and I immediately asked to speak to a supervisor. I was then transferred to a supervisor. The supervisor was nice, but soon realized that she couldn’t help me. I told her that I wanted a copy of all the notes on my account e-mailed or mailed to me as a record of my conversations with your employees. She told me she couldn’t provide that to me. She then indicated that I needed to speak to someone in account services. When she transferred me, I immediately asked to be transferred to a supervisor, but the person who answered tried to solve my problem. I told him that I knew he would not be able to solve it (as I had been this route earlier in the week) and I needed to talk to a supervisor. He then asked me exactly what my issue was. I told him I was tired of telling my story over and over again and that he should read the notes on my account. He told me had had read them, but he wanted to hear “directly from me” what my issues were. After I explained my story, YET AGAIN, he kept asking me what I wanted or thought that Sprint was going to do for me. I told him that I am tired of Sprint’s lack of customer service and I wanted to be compensated for it. I told him I was done dealing with Sprint and if they didn’t give me a satisfactory answer, I was going to cancel my service with Sprint and I would NOT be paying any early termination fees, as I would only be canceling my service with Sprint due to Sprint’s lack of customer service. He asked me if the problem with my phones had been resolved, I told him yes it has now that I took them up to the Sprint store, but that’s not the issue anymore. The issue now is the lack of customer service and returned phone calls from Sprint. He then put me on hold and came back and said he had spoken to a supervisor and Sprint does not give customer’s monetary compensation for “inconvenience”. I told him that I needed to speak to that supervisor, as I was not going to argue with him any longer about this issue. I was put on hold and the supervisor came on the phone. She indicated the same that Sprint does not compensate customers for “inconvenience”. I told her that if Sprint didn’t take care of this issue with me and make me feel like I should continue my service with Sprint, then I would be canceling my service with Sprint and would NOT be paying any early termination fees. She told me that I would have to do whatever I felt was best for me. I asked her “so Sprint would rather lose a 3 year customer that pays $130-$150 a month in service because they are not willing to stand behind their customer service.” She told me Sprint doesn’t want to lose customers but they don’t compensate customers for their inconvenience. After getting more and more upset and spending an hour on the phone, she finally told me that she would be escalating my issue to the Escalation Management Team and they would call me sometime on Monday. I indicated to her that the Escalation Mgmt Team had until 8:00 pm CST to call me to resolve this problem. She was so eager to get me off the phone, that she didn’t even give me a case #. This particular telephone call lasted 1 hour!
11/8/08 Received a call from Jennifer Barber with Sprint Escalation Management Team. She had to leave a message on my voice mail, as I was away from my phone. When I received the message at 7:00 pm, I tried to return the call, but got Jennifer’s voice mail and couldn’t leave a message so I decided to wait until Monday between 9:00 am and 6:00 pm CST.
11/10/08 I tried calling Jennifer Barber’s number (254-295-8121) 5 times (9:36 am; 9:56 am; 10:32 am; 11:10 am; 12:01 pm). I got her vm each time and at the end of the vm a message said “This subscriber cannot receive messages at this time.” I then decided to call Account Services back at 866-235-1185. I talked to Dave at 12:06 pm in Account Services, who reviewed the notes on the file and told me he was opening a new case #C1952225 and walked it down to the Supervisor of the Escalation Management Team and indicated I should get a call back in 1-4 hours. I gave him both my work and cell numbers to reach me. (They have until 4:30 pm CST to call me back.)
11/10/08 Received a VM from Jennifer Barber at 3:01 pm CST (254-295-8121). Left a message indicating she “leaving a message for the second time, I am available today, please call me to discuss case #C1943219.” I tried calling her back at 3:03, 3:07 and 3:18 pm and received her VM again each time which indicated “the subscriber cannot receive messages at this time.”
11/10/08 3:19 pm I called Account Services back because I still can’t get through to Jennifer Barber and can’t leave her a message because of the message above. Anthony answered the phone and I explained to him that I need to get in touch with Jennifer or her supervisor, but her voice mail is giving me the message above. I indicated to him that I wanted to remain on hold until he got in touch with either her or her supervisor. He then transferred me to Jennifer’s voice mail and I received the same message above AGAIN! I called Account Services back and was told that Jennifer was out to lunch and her supervisor was in a meeting. I indicated I was not hanging up the phone until I spoke with someone in the Escalation Management Team. After being on hold for 20 minutes Jennifer finally came to the phone. She was called to the phone from her lunch break and she made sure I knew that and knew that she wasn’t happy about it. She indicated to me that the problem with my phones had been taken care of and therefore my issue was taken care of. I indicated to her that the issue is not taken care of as my issue is the lack of customer service I have received from EVERYONE at Sprint. She stated that she tried calling me twice and had not been able to get in touch with me. I told her that I did try to call her back 8 times (5 this morning and 3 this afternoon immediately after she called) but every time her vm would not let me leave a message because it was full. She told me that she had 75 other cases and gets a lot of phone calls so her vm is always full. She was accusing me of not call her back, but she doesn’t know that I did try to call back, because her vm was full and I couldn’t leave a message for her to know that I had tried to call her back. She told me that she checks her voice mail once in the morning when she comes into work and then again after lunch. If her voice mail is so full all the time because she receives so many calls, then either she needs to check her voice mail more often or the capacity needs to be larger. She also told me that she has customers that have been out of service for over a month and doesn’t think that my issue is that big a deal. How dare her tell me that my problem isn’t a big deal. I am a paying customer of Sprint, just like all her other customers. These are yet a few more indications of the crappy customer service provided by Sprint. In response to my issue with the lack of customer service, Jennifer indicated Sprint doesn’t give credit for “inconvenience” to their customer, but then asked me what I want. I indicated that it would be satisfactory to me and I would stay a customer of Sprint if I received a credit to my account in the amount equal to the amount of the early termination fees for both of our phones on this account. She told me “absolutely not” but she would offer me one month service free. I told her that was not acceptable and if she couldn’t offer me anything other than that then I needed to speak to her supervisor. She indicated that her supervisor Greg Gibbons would call me back within the next 24-48 hours, as that was the standard for their department. I told her that I would give her supervisor/Sprint one last chance to satisfy me and work to retain me as a customer. I told Jennifer if I do not get satisfaction from my conversation with Greg or if he doesn’t call me back, I will be canceling my service with Sprint and transferring to another provider. So far, Sprint hasn’t made any effort to keep me as a customer and I feel they don’t really care if they lose my service. The call with Jennifer ended at 4:00 pm CST. Greg has until 4:00 pm CST on 11/12/08 to call me.
11/14/08 Today is Friday, Greg Gibbons was supposed to call me back on Wednesday. I haven’t heard from ANYONE at Sprint.
11/15/08 Today I canceled my service with Sprint and signed up with Verizon and I received the best customer service I have EVER received from ANY cellular provider.
I am sure Sprint is going to try to hit me with early termination charges, but I will fight it.
the worst customer service ever,,mi am with sprint more than 2 years,,,,they called me if i needed a new phone,,INSTICT,,,I SAID how much?,,,their rep said after rebate you can get for 29.99,,,,,but,i had to activate all the services,,like email+live tv etc,,i said i will thin k about it,and give you guys call back,,,,i called sprint a week after,,they said, that they never said that,, its for $129.99.i said how about radioshack.com,,,radio shack is giving away fo$49.99,,,he said,let me check the website,,,he had nothing to say,,,i tried to get ceo,s email address,,,chat rep left the room,will not give to me CEO email,,same thing when i called the customer service rep,,,i tried 3 times *2 got disconected ,,so,i dont know whats going on with sprint,,i am still with sprint,my agreement has expired,,i no need to be with sprint anymore
God your story is a duplicate of mine. I am so amaxed at the detail being my experience… voice mail being full, being told my problem wasn’t important being transfered from one dept to another explainig over and over again. And I have only been with Sprint for three months.
Mr. Dan Hesse,
This is to inform you of the horrific customer service we have experienced from Sprint. One year ago we added a fifth line to our account; within 6 months the phone stopped working for no apparent reason (it was not dropped, gotten wet or anything of that nature) we called Sprint and were told they could do nothing until one year was up. After a year we could have a new phone at no charge. One year was up today. We called *2 customer service holding for more than 20 minutes before reaching a service rep who could not speak or understand the English Language. Frustrated we gave up and went into a Sprint store. After waiting over 1 hour we were told they could only give us $75 off a phone not a new phone for yet another year. This is contrary to what we were told after the phone stopped working. They gave us the option of swapping out a phone for $35; exasperated we agreed. Within 2 hours of receiving the swapped out phone, the hinge broke and the phone is now held on only on one side and is very difficult to use. We called customer service holding again for 20 minutes when I explained the situation I was told they would transfer me to a supervisor. The supervisor could not speak or understand the English language. However, he did manage to tell me there was nothing he could do; I needed to go back to the store. Further, one of my phone lines is used in the Dekalb, IL area. This phone frequently loses calls. We asked at the Sprint store about this and the rep said, “you are not the first person to tell me that Dekalb, IL does not have good Sprint reception.” This surprised us b/c on the Sprint brochure it has this area listed a very strong reception.We have been loyal sprint customers for over 10 years we currently have five lines. Due to this unacceptable service we are requesting that Sprint terminate our contract (it has one year remaining) without penalty so we can switch to a carrier who provides service and support to English speaking customers. We will see if Mr. Hesse stands behind his service or lack there of.
Mr Dan Hesse,
I am livid with your customer service and I do hope that as the CEO of Sprint you clean up shop, if not your company might be lose lots of customers in the immediate future. My story is exactly like these other customers and I am saddened with the service. I need for you to look into my situation and correct it along with all the other situations on this page.
Thanks
Gail
This morning brought me the straw that broke the camels back as far as my thoughts on Sprint. Where before I had nothing against them, although the service wasn’t suitable for our personal needs, I wouldn’t have advised anyone not to subscribe. That has now officially changed. I wouldn’t recommend Sprint to anyone.
I purchased two Sprint phones and service through a local retailer. Upon getting home and trying the service, it was not what we wanted. The phones were returned in less than 72 hours and the service cancelled - or so I thought.
Several days later I received a phone call from the retailer. They had another customer who wanted to purchase both phones but one had not deactivated for some reason. I immediately went to the store and the manager called Sprint, with me standing there, to make sure everything was deactivated.
I heard nothing else from Sprint until I received a bill dated 1-25-09 showing a past due balance of $92.05 and then a nastly little “Collection Agency Alert” dated 1-30-09.
On 1-31-09 I called Sprint and spoke to ‘Brandi.’. She made notes on the account then transferred me to another department where I spoke to ‘Bobby’, who told me they were adjusting the bill to where it would only be for the day or so that we used the service and that it should be corrrected in the next billing cycle.
On 2-6-09 I received some kind of recorded message from Sprint about the account. I didn’t listen to the message - it started asking me to input information and I had not intention of doing that. I immediately called Sprint and spoke to ‘Chris’. He said they were crediting the entire $92.05 and it should show up in 24 hours, and at my request he sent me an email confirming this.
On 2-7-09, slightly more than 24 hours after the timestamp on the email, I received yet another recorded message which I again hung up on. I responded to the email advising them that another call had been received and inquired as to whether this incorrect information had been sent to any credit bureaus.
I’ll be reasonable at this point although my patience has worn thin. I’ll assume this last call was a mistake, that the computer system hasn’t picked up on the balance being wiped out. However, if I get anymore calls I will do what I have to do to resolve the matter - I do NOT appreciate being harrassed in this manner. I guess it will also be necessary for me to make sure Sprint’s screw up hasn’t shown up on my credit reports.
I will say, all of the people I have talked to at Sprint were polite. However, that’s not enough. I don’t want lip service, I want the issue resolved.
Sprint perhaps is the worst company i have ever experience. I wish they have better costumer service and more atention to details when come to fix errors and support for their clients.
Is there anyway that we can boycott sprint or make a class action lawsuit against them? I have been with them since 2003 and to date we have had the worst service. My picture mail won’t send or receive nor can 3 rumors that I have connect to the internet. I literally sat on the phone with tech support for 4 hours to no avail. Finally they sent me to a sprint store to trade in the phones. Traded in 3 rumors got 3 new rumors and guess what same mess no pic messages, no internet service. On the 14th pic message worked for 5 minutes , on the 14th only rec’d 1 pic message but since the 10th still no internet. After they replaced the phones called tech support back and was on the phone with 2 different tech support over 2 hours and was told there were no network issues even though my phones said “network error”. Talked to account resoulutions thought this might help if i threatened to leave them but a nice gentlemen (being sarcastic here )named Mr.Nader made it clear that Sprint is only in business to make money so other words who gives a d*@$ if i leave and unless I had credit to upgrade I can forget the 6 rumors that i had that won’t work and they won’t replace my phones with compatible phones and if I want new phones I had to buy them. I have talked to Dyrell, James, Ahmand, Nice Mr. Nader, Robert, Marcus, some other female tech support and finally Courtney. Out of 9 people who can give me the services I pay for? By the way they tried to give me over to assurion to get the wrap off of them, but assurion wouldn’t take it because they said it is Sprints responsibility to take care of me and fix my problem. But Sprint doesn’t care so Sprint needs to go… They need to be OUT OF BUSINESS!!!! and fast….
This is one I haven’t seen before, and yet it’s happened to me twice. After being a Sprint PCS customer for years, I wanted an iPhone and decided to move to AT&T. Our contract was well over, and supposedly it’s legal and REQUIRED IF ASKED to port the same number to another carrier, so I requested that our numbers be ported to AT&T. After an enormous, weeks-long hassle, and many followup calls on my part, Sprint finally completed the transfer. Then it took more weeks to get our Sprint account closed, which was more headache, and many more phone calls on my part. That was finally completed.
Then, and here’s the fun part, just about 90 days from when our Sprint account was finally closed, They GAVE OUR NUMBER to a new Sprint customer!! I started getting text msgs and calls for someone else on my lovely iPhone, and we finally figured out what happened. I spent HOURS on the phone with people in what seemed like every corner of the world, trying to get it resolved, but what was really frustrating was that they kept arguing with me that “that can’t happen”. I assured them that it could, and I was living proof. Finally after two days of phone calls, I just called one of the poor new customer’s friends back and told her to tell her to go to the Sprint store and get a new number, which resolved the problem (no thanks to Sprint).
Now, unbelievably, about 90 days later, Sprint has DONE IT AGAIN. They have given my number, my AT&T number, to yet another poor unsuspecting new Sprint customer. This time, for what it is worth, I have filed complaints with my state attorney general and the FCC, since once again I am getting terrible customer service from Sprint on the phone. I am going to do whatever I have to this time to call attention to the problem, because I consider this a form of identity theft - not only could my number be associated with criminal activity, but this new customer could potentially run up bills that AT&T would expect me to pay. If anyone out there is considering a move to Sprint, I implore you to reconsider. While most of the customer service people I have spoken with over the last 9 months have been polite, they are all apparently inept as the issues do not get resolved without repeated, and ever angrier, followup.
We are new Sprint customers. One of the reasons that we joined with Sprint was because of the Employee Discount. The store told us we would get it along with Customer Service when I called a few months ago. I called every month after that to make sure that it was going to take effect. They still said that it would take effect. When I called today, customer service then told me that I would not get the discount because we have the Simply Everything Plan. I am very dissatisfied with the customer service and how they have handled our situation. It was very misleading and we are not sure that we are going to stay with Sprint after this dissatisfaction. We have referred family and friends to Sprint and will pass this information on to them. It is like Sprint will tell you anything to get you to join.
if you start a class action lawsuit against spirint count me in. i have been with this stupid company since 2005 and have had nothing but problems i can not aford to go to another company and as my father is very ill i need my phone. i am sick of the service they give and the ppl you deal with. half of them do not know how to speak in english. they never get the problems fix no matter how many times you call. But the kicker for me is i pay my bill on time every month and they are going to cut me off for using too many digial roam minutes even though i pay 5.00 extra a month to be able to use this service as of where i am at now there is no tower. Nothing was ever said about how many mintues i could use or not use. thats the purpose of paying the extra. the lady i talked to said my paying the extra for roaming has nothign to do with them turning my phone off may 2 for too many roaming minutes. explain this 5 dollars for roaming usage turning phone off for roaming usgae. I have not had a sing contract since 2007. she also told me i could not use *2 or 3 or anything eles like that. Duh woman how the heck you think i called you . Spirint you suck and need to be made accountaible for your lack of service to your people. I even told her they need to refund me the 5 dollars i been paying a month for the last 3 to 4 years then. yes spirint need to be held accountable to us
ty
I too have a horror story with Sprint and their lack of ‘Customer Service’. Basically, I was lied to by one of the many incompetent drones they have working the phones. I was out of my old contract with Sprint and decided to get a new phone. I asked the drone if my company discount would carry over to the new plan and he assured me it would. Of course it did not and I spent hours of my time arguing principal over the phone with their team of hoarders and peons. What’s sickening, is that as outraged as I am over those pieces of garbage misleading people and telling lies to get business, this story is just one of many broken records. You call, they say they’ll fix the problem. Next month, the problem is back and then you have to remember a conversation you had a month ago with someone who’s name you don’t remember. Repeat until you concede. When do we say enough? If they ‘record’ every call then where is the recording of the drone promising what wasn’t delivered? The amount they ’saved’ by not honoring what they promised was $480 over two years. They will lose much more as people like me, you and our families go to their competitors. Smart business Dan Hesse, real smart.
Add me to the list of class action suit. I contacted the BBB. Same as everyone else. Tranfered from one person to another. each saying it is fixed. NOT!!!!!!!!!!!!!!!!!!!!! Lame people. will never get another phone. Trying to get my company to use ATT and drop Sprint. That will cost sprint at least $50,000. a year or more.
I guess I am holding my breath on being contacted……I to would like to be in the class action suit~!! I am tired of incompetant people,, screwing me out of plan that were suppose to carry over with new phones and the “oops nothing else we can do attitude you are in for another 2 years so eat it” Let me know which attorney is taking the case please
to whom it may concern,i have been with sprint for the past 6 years and my contract was recently up..i upgraded my phone to instinct because it had all these great channels…cnn being one of them..now i have lost all good channels and cnn.i have called sprint and they told me there is nothing that i can do about it.but i was told at the sprint store when i bought these phones that cnn would be available…now they have drawn everyone in that would watch any of these channels and now they are going back on there word and taking them away ,without offering ANY kind of compensation.i will not stop untill this gets resolved or spirnt goes under. i think sprint is already on there way.hope they burn in hell.fuck sprint
To whom it may concern
I just want to say I’m very disappointed with the service and customer service reps at sprint
First of all my plan was changed to a different one with out contacting
I also would like to say with the way the economy is that you would treat you customers better so you don’t loose customers
I been with Sprint since 2005 I will say one thing I would not recommend anyone to go to Sprint
Darrell
I cant wait till my contract is up so I can quit your s—- service. Ha thats a joke service ,you people dont know what that is August 11 out of here F—– Y–
Unsatisfactory and Pathetic Customer service
Today I encountered the worst service I have ever received from Sprint. I purchased a Sierra Wireless routher and the CSR promised to add 100 bonus minutes to my plan for the purchase and she only added 50 minutes. I called customer service to inquire and I was put through five or so people who did not know what they were talking about and it seemed like they were all very eager to loose me as a customer. The final lady said I can go ahead and cancel my order or terminate my contract. What type of customer service is that. That’s the reason why Sprint is lagging behind the other careers. I am thinking of leaving and going to ATT or T-Mobile as Sprint does not need customers.
It’s a shame that the CEO speaks a different message from his foot soldiers. SHAME.
I purchased my Sprint phone on Monday, 05 May 2008. I should have received the rebate by Monday, 11 August 2008 at the very latest. I repeatedly submitted the rebate request and each time Sprint claimed the requested was never received. After submitting the rebate request numerous times via mail, fax, and email each and every time with Sprint continuing to claim the rebate request was never received I began filing rebate fraud complaints against Sprint in March 2009 and I still have not received a rebate check.. Sprint has lied to me and the Better Business Bureau about this matter. Sprint reported to the BBB that a representaive has spoken with me and the matter is resovled. That is a lie! I am now being subjected to playing this game of repeatedly confirming my mailing address with an executive services analyst. I have now confirmed my mailing address 10 times. This is the same mailing address that the account statements are consistently received but not the rebate check. This company has no intentions of sending the rebate check and that is fraud! As of Monday, 22 June 2009 I have filed a rebate fraud complaint with 98 agencies/sites/blogs including Ripoff Report, Planetfeedback, Better Business Buareau, and the Attorney General just to name a few. I have reported this fraud complaint to news stations in over 30 different states (reporters really help get your story out there) and will not stop until I receive my rebate check and three months free service for this blatant fraudulent behavior. When this is over, Sprint will wish they never heard of me and I will be a prepaid cellular user. This company is so foul.
Daniel.R.Hesse@sprint.com
William.G.Arendt@sprint.com
Keith.Cowan@sprint.com
Paget.L.Alves@sprint.com
John.A.Garcia@sprint.com
Chris.A.Hill@sprint.com
Len.Kennedy@sprint.com
Richard.T.C.LeFave@sprint.com
Sandra.J.Price@sprint.com
Kathryn.Walker@sprint.com
barry.west@sprint.com
bill.white@sprint.com